Neopets Guide

Unfreeze Your Neopets Account: Tips & Solution

Having your Neopets account frozen can be frustrating, but there are steps you can take to appeal this decision and regain access. In this guide, we’ll walk you through the process of unfreezing your Neopets account, providing you with essential tips and solutions to make your case effectively.

Step 1: Visit Viacom’s Website

To begin the unfreezing process, visit Viacom’s official website.

Step 2: Contact Support

Scroll to the bottom corner of the page and click on ‘Contact’ to reach out to their support team.
Contact Viacom Support

Step 3: Fill Out the Contact Form

Enter your first and last name, along with the email address registered to your Neopets account.
Under ‘Subject’, select ‘Viewer Services’, and for ‘Select a Show or Category’, choose ‘Nickelodeon’.

Step 4: Describe Your Issue

While the form indicates a 500-character limit, you can actually write more than that. Use this space to detail your problem thoroughly.
Example message:

“My Neopets account was frozen for [insert reason]. I believe this freezing was wrong because [insert justification]. Please find my account verification details here: Neopets Account Verification.”

Be sure to provide enough information to verify your account ownership.

Example of Filling the Form

Following these steps can increase your chances of successfully appealing the freeze on your Neopets account. Be patient as you await a response from the support team, and provide any additional information they may request. Good luck!