Neopets Guide

How to Get Your Neopets Account Unfrozen: A Step-by-Step Guide

If you believe your Neopets account was frozen unfairly, this guide will help you navigate the complaints process with the Better Business Bureau (BBB).

Step 1: Visit the BBB Website

Start by going to the BBB website: www.la.bbb.org/Home.aspx.

On the homepage, click on ‘Complain against a Business’.

Step 2: File a Complaint

On the next page, click on ‘Click here for the complaint form’.

Search for ‘Neopets’ and select ‘Neopets.com’ by clicking ‘File a complaint’ underneath the name.

Step 3: Fill Out the Complaint Form

  • Complaint Type: Select ‘Customer Service’.
  • Complaint Summary: Provide a brief description. For example:
    “My account was frozen for cheating, but I never cheated. I have reached out to the Neopets Team multiple times with no response.”
  • Describe Your Problem: Include detailed information about your account. Mention:
    • Date you were frozen
    • How you think it happened
    • Actions taken upon discovering the freeze (e.g., attempts to contact TNT)
    • If you were a Premium member, calculate total payments (e.g., 10 months x $7.99 = $79.90) and mention wasted funds.
  • Account Verification: Provide information to verify ownership, such as:
    • Age of the account
    • Stocks you owned or portfolio value
    • Names, levels, and colors of your pets
    • Any petpets or weapons you had
    • Size and theme of your gallery and shop
    • Specific items in your gallery, inventory, or SDB at the time of freezing
    • Trophies, neomails, neofriends, guild memberships, and rare avatars
  • What You Want: State that you want your account unfrozen. If you were Premium, request a full refund of your payments.
  • Amount in Dispute: If Premium, enter the total you paid; otherwise, leave blank.
  • Company Product or Service: Describe Neopets as a virtual pet website, adding ‘offering paid subscriptions’ if applicable.
  • Invoice Number: Enter your Premium payment agreement ID if applicable.
  • Date of Transaction: Provide the date you signed up for Premium, if known.
  • Date Problem Started: Enter the date your account was frozen.

Step 4: Wait for a Response

BBB will email you once they receive a response from Neopets.com. Check your email regularly; responses typically arrive within 2 working days.

Step 5: After Your Account is Unfrozen

If your account is successfully unfrozen, submit a request to the Neopets Team for a password reset (and possibly your birthday, if forgotten). Be sure to mention that your complaint is currently open with the BBB and will be closed upon regaining access to your account.

Keep Records

Consider maintaining a document on your computer with all relevant account details. Update it regularly to ensure that you have all necessary information at hand if you ever face another unfair freeze.

With this guide, you should be well-equipped to navigate the process of getting your Neopets account unfrozen. Good luck!